Terms & Conditions of the website Slowhop.com


Valid from the 25th of May 2018.


    1.1. These Terms and Conditions („T&C”) define the rules for the provision of services on the website www.slowhop.com.

    1.2. Users prior to using the Website are required to read the provisions of these Terms and Conditions. Starting to use the Services that do not require registration is equal as to full acceptance of the Terms and Conditions. In case of Services requiring registration, registration on the Website is understood as to full acceptance of the Terms and Conditions.

    1.3. The operator provides the Users with the Terms and Conditions in the ICT system free of charge, as well as in a manner enabling its downloading, recording and printing.

    1.4. Once you started using the Services, each User is obliged to comply with the provisions of these Terms and Conditions.


    2.1. Operator - Slowhop limited liability company with registered office in Krzywe, Krzywe 3, 19-411 Świętajno, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court in Olsztyn, 8th Commercial Department of the National Court Register under KRS number 0000592852, NIP 8471615219, REGON 363261305, share capital grand total PLN 20,000.

    2.2. Service Provider - a natural person running a business, a legal person or an organizational unit without legal personality, which the law grants to legal capacity, which offers its services through the Website

    2.3. Client - a natural person with at least limited legal capacity, legal person, organizational unit without legal personality, which the law grants legal capacity, which uses the Service from the Services provided by the Service Provider, based on the provisions of these Terms and Conditions.

    2.4. Users - Service Providers and Customers.

    2.5. Services - services provided by the Service Provider via the Website, consisting in offering accommodation or trips.

    2.6. Booking - an agreement stipulated between the Service Provider and the Customer for renting the Service Provider's property or for participating in a trip organized by the Service Provider.


    3.1. Users should meet the following technical requirements in order to use the Website:

    3.1.1. connection to the Internet;

    Internet Explorer 8.0 browser installed, Chrome 2.0, Safari 5, Mozilla Firefox 15, Opera 11 or later versions);

    3.1.3. owning and being able to provide an e-mail address that allows sending information regarding the Order processing.

    3.2. The Operator provides a technical platform enabling contacting Service Providers with Customers, making bookings and adding their offer to the Service via the Website and evaluating Users.

    3.3. The Operator allows Service Providers to add a Service offer consisting of:

    3.3.1. organization of thematic trip or activity,

    3.3.2. providing the clients with the offer of accommodation in the Service Provider's real estate.

    3.4. The Operator makes every effort to ensure that the information presented on the Website regarding individual Service Providers is as up-to-date as possible, however, it is not liable for incorrect or obsolete information provided by the Supplier.

    3.5.After the Customer has made the Booking, a confirmation will be sent to the e-mail address provided by him. Effective booking is subject to payment of the full amount of the fee indicated by the Service Provider on the Website (prepayment), unless the Service Provider allows a payment at a later stage (payment upon arrival).

    3.6.The Operator and the Service Provider are not responsible for the lack of performance of the order resulting from the delivery of incomplete or false data provided by the Customer during making the Booking.

    3.7. The Service Provider declares not to provide address data or payment to the Customer in order to skip or bypass the Booking by the Website.

    3.8. The Service Provider shall provide prices of its services on the Website that are identical or lower than the prices available directly or on other channels.

    3.9. Service Provider and Operator pursuant to art. 38 point 12 of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827) exclude the possibility of withdrawing from the contract by the Customer who is a consumer. According to the above the right to withdraw from a contract concluded away from the business premises or at a distance is not available to the consumer in relation to contracts for the provision of accommodation services.

    3.10. The Service Provider is responsible to the Clients for the correct performance of the Service.

    3.11. The Customer may pay for the Booking via the PayU / Stripe online payment system on the Website when making the Booking or, if the Service Provider has provided such a possibility, during the provision of the Service specified in point 3.3. Regulations.

    3.12.All prices given on the Website are VAT included.


    4.1. The content placed on the Website can be viewed without prior registration.

    4.2. In order to use the Website consisting in making a Booking by the Customer or adding a Service by the Service Provider, it is required that the User fill in the registration form placed on the Website and create an account and accept the Regulations.

    4.3. By submitting the registration form, the User declares that:

    4.3.1.the data provided therein is complete and consistent with the facts and does not infringe any rights of third parties;

    4.3.2. is entitled to conclude an agreement for the provision of electronic services;

    4.3.3. he has read the Terms and Conditions and agrees to comply with them.

    4.4. By registering, the user may give consent to the processing of personal data for marketing purposes or for commercial purposes by the Operator.


    5.1. After receiving a correctly completed registration form, the Operator will create a unique account for the User on the Website with the name chosen by the User.

    5.2. The Service Provider may refuse to create an account with a specific name, and the account already created may be removed at any time if it is already used on the Website or if the Service Provider has reasonable, reliable information that it is against the law, decency, infringes personal rights of third parties or legitimate interests of the Service Provider.

    5.3. The user gains access to the account using a unique identifier and access password. The user is obliged not to disclose to any third party an identifier or password and bears sole responsibility for damages caused as a result of their disclosure.


    6.1. The Operator undertakes to maintain the Website permanently and uninterruptedly for the Users to use it.

    6.2. The operator also reserves the right to:

    6.2.1. temporary cessation of maintaining the Website due to maintenance or modification of the Website;

    6.2.2. sending to technical e-mail addresses Users technical messages related to the functioning of the Website and the implementation of the Services;

    6.2.3. blocking access to resources to Users whose account contains sexually explicit or pornographic content, contains illegal software or information about its acquisition, and other content contrary to the law, good customs or legitimate interests of the Service Provider;

    6.2.4. cease to provide services and delete the User's account on the Website in the event of non-observance of the Terms and Conditions or if the effective provision of Services is impossible due to the User's fault.

    6.3. The Operator reserves the right to remove the offer from the Service Provider in case it is non-compliant with the Operator's policy or with the provisions of the Terms and Conditions.

    6.4. It is prohibited to provide the User with unlawful content and using the Services of the Website in a manner contrary to the law, good manners and infringing personal rights of third parties or legitimate interests of the Service Provider.

    6.5. The Service Provider does not allow the copying, modification, distribution or use of any works made available on the Website in any other way except using them as part of using the Website Services.


    7.1. The Operator does not charge any fees from Customers for using the Website.

    7.2. The Operator charges the Service Provider for using the Website on the terms set out in the price list at this address.


    8.1. The operator provides for the possibility of granting rebate codes for use on the Website.

    8.2. The rebate codes granted will entitle to a specific discount, in accordance with the rules of the given action posted on the Website, under which rebate codes will be granted.

    8.3. The user who has been granted the codes agrees not to sell, donate or use the redeeming by the rebate code to another person or any other entity.


    9.1. The operator is not responsible for:

    9.1.1. any damage caused to third parties arising from the use of the Services by Users in a manner inconsistent with the Regulations or the law;

    9.1.2. directly or indirectly related to the Website, information and materials downloaded and sent via the Internet by Users;

    9.1.3. loss of data by the User caused by external factors (eg software failure) or other circumstances beyond the Operator's control (third party operation);

    9.1.4. damages resulting from the disruption of the operation of the website;

    9.1.5. providing Users with false or incomplete information when registering an account or using the Services;

    9.1.6. other cases of non-compliance by the User with the terms of these Regulations.

    9.1.7. Activity of Service Providers.

    9.2. The Operator is not responsible for the obligations resulting from the contract concluded between the Service Provider and the Customer, including the non-performance or improper performance of this contract, including damage caused by them in connection with its performance.


    10.1. Users have the right to submit complaints regarding the implementation of the Services directly to the Service Provider.

    10.2. Complaints referred to in point 10.1. of the The T&C may concern the quality of the Service performed by the Service Provider.

    10.3. Users have the right to submit complaints regarding the Website's operation directly at the Operator. br />
    10.4. In the case specified in point 10.3. of the Terms and Conditions, the complaint must be submitted via the complaint form on the Website.

    10.5. The complaint should contain in particular:

    10.5.1. User's designation;

    10.5.2. the Reservation number provided to the User in the email confirming the order;

    10.5.3. the subject of the complaint;

    10.5.4. description of the circumstances justifying the lodging of a complaint.

    10.6. Complaints will be considered within 14 days from the date of receipt of the application.


    11.1. In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and the repeal of Directive 95/46 / EC (General Data Protection Regulation ) The User consents to the Operator processing personal data provided in the registration form and data updated when using the Website in order to provide the Service provided by the Website.

    11.2. The Operator processes personal data in accordance with the Privacy Policy posted on the Website.

    11.3. Users accepting the Regulations agree to the processing of their personal data.

    11.4. If the User uses the Services related to the public access to his Image on the Services, pursuant to art. 81 of the Copyright and Neighboring Rights Act, the User agrees to its free recording, reproduction and dissemination by the Service Provider. The Service Provider declares that the Image will be used for the correct performance of the Services, or will be used to identify the User, or for promotional, advertising and marketing purposes of the Service Provider.

    11.5. The User declares that he has proprietary copyrights to the Works. The User provides the Service Provider with a free, non-exclusive and territorially unlimited license for the duration of the Services, allowing use of the Works on the following fields of exploitation, including in particular: production, reproduction, public display and display, introduction of computer networks and servers into the computer network, placement in the network Internet.

    11.6. By accepting the Terms and Conditions, Service Providers agree to the use by the Operator of materials placed in their offers for marketing purposes relating to the Operator. The Service Provider agrees to use, in particular, photos, descriptions of Services and film materials of the Service Providers.

    11.7. By accepting the Terms and Conditions, Service Providers agree to the Operator providing materials placed in their offers to third parties (eg affiliate networks, affiliate partners).


    12.1. All disputes between Users and the Operator will be settled amicably.

    12.2. In the event of disagreement within 60 days from the dispute, it may be submitted for resolution to the common court competent for the seat of the Operator.


    13.1. Regulations come into force on 25/05/2018.

    13.2. The Service Provider has the right to unilaterally amend the Terms and Conditions. Amendments to the Terms and Conditions come into force after 7 days from informing Users via email about the changes.

    13.3. In matters not covered by the Terms and Conditions, the provisions of the Act on Electronic Services, the Act on the Protection of Personal Data, the Civil Code and other mandatory provisions of Polish law shall apply.